Personal information is data that can be used to identify or contact a single person
How we use your personal information
The personal information we collect allows us to keep you posted on our latest service announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
We also use personal information to help us create, develop, operate, deliver, and improve our services and content, and for loss prevention and anti-fraud purposes.
We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services.
From time to time, we may use your personal information to send important notices, such as communications about changes to our terms, conditions, and policies. Because this information is important to your interaction with UGent, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve UGent services, and end user communications.
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
You may at all times disable cookies in your browser or mobile device, but please note that certain features of our services and websites will not be available once cookies are disabled.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our services, and to gather demographic information about our user base as a whole. UGent may use this information for research purposes.
At times UGent may make certain personal information available to strategic partners that work with UGent to provide services, or that help UGent to provide services to end users. Personal information will only be shared by UGent to provide or improve our services; it will not be shared with third parties for their marketing purposes.
Android shares personal information with companies who provide services such as information processing, delivering services to you, managing and enhancing user data, assessing your interest in our services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
It may be necessary - by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence - for UGent to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization or sale we may transfer any and all personal information we collect to the relevant third party.
UGent takes the security of your personal information very seriously. When your personal data is stored by UGent, we use computer systems with limited access housed in facilities using physical security measures.
When you use some UGent services or applications or post on a UGent forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
We understand the importance of taking extra precautions to protect the privacy and safety of children using UGent services. Accordingly, we do not knowingly collect, use or disclose personal information from children under 13, or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.
To provide location-based services on UGent products, UGent and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices' approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by UGent and our partners and licensees to provide and improve location-based products and services. For example, your device may share its geographic location with application providers when you opt in to their location services.
Some location-based services offered by UGent require your personal information for the feature to work. You may withdraw consent to UGent and its partners' and licensees' collection, use, transmission, processing and maintenance of location and account data at any time by not using the location-based features and turning off services settings (as applicable) on your device and computer.
UGent websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
We use Google Analytics to get insights in app usage. As specified by the Google Analytics policy, you can decide to opt-out if you wish so: in that case, please take a look at this page and/or check the in-app Settings page. Following information is used for Google Analytics:
screens accessed (not the content, only the category of screen)
navigations between screens
specific actions such as new route creation, route editing
We do not log personal identifying information, nor your location.
If you have any questions or concerns about data processing or if you would like to make a complaint about a possible breach of local privacy laws, please send an email to firstname.lastname@example.org.*
All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.